FAQ & Site Info
Many items now have subsidized shipping costs. Typical examples are 3.95, 4.95. 5.95, etc. On those items, combining of shipping may not result in a lower total shipping cost. The shipping cost you will be charged, is on a per item basis. Ordering the same items on two different orders will result in the same shipping charge. Seller reserves the right to ship multiple orders in one shipment (where practical). If you order more than one item on the same order, and the actual shipping cost plus a nominal handling fee is less than the amount charged, the seller will refund the difference. Due to subsidized shipping, this happens very infrequently. Certain items, due to large dimensions, require separate shipping.
Orders placed prior to 9 PM Eastern Time are usually filled and shipped the next business day. Exceptions occur when a product has to be pulled from offsite storage, large volumes of orders, etc. Under normal conditions, all orders will ship no later than the 2nd business day (following receipt of payment). Orders shipped via USPS Priority Mail or USPS First Class Mail are usually received 2-3 business days after the shipping date. During holiday periods, or any period of heavy mail volume, the time required to deliver your package could be longer.
I offer two types of shipping: USPS First/Priority (auto picked depending of the weight of the items) USPS Express Mail (expedited handling) Handling fees are: included and $10.00 respectively. Orders where you want Express Mail/expedited must be received (with payment) no later than 10 AM Eastern Time (7 AM Pacific Time) to get same day shipping. The eCrater site is not set up to automatically quote/charge the correct shipping for Express Mail. Contact the seller if you desire this service.
Order cancellations will only be honored if they occur immediately after the order was placed. If you wait an extended period of time (more than an hour), it is very possible that your order has already been filled. See 'terms' at the bottom of this page, and scroll down to 'Returns/Cancellations' for more details.
PayPal supplies a 'Confirmed Address' with each payment. That is the only address I ship to. If you need shipment to a different address, you must first go to PayPal and do a 'Alternative Address Confirmation'. Then, when you make the payment, PayPal will present you with a list of Confirmed Addresses that can choose from.
During the Holiday period (generally November, December and January) orders are shipped 6 days a week. During other months, orders are shipped three times a week. Extra days are added when volume dictates. Orders are shipped first thing in the morning, and reflect orders received by 9 PM Eastern Time (6 PM Pacific Time) the evening before. No shipping on postal holidays.
Non-US visitors should use the cosmicgoods.ecrater.com URL instead of the co.uk or co.au URLs.